Our Team

Let us help you solve your most challenging people problems and realize new opportunities just waiting to be discovered.  

Meet Our Team

We are humble, we believe the best way to work through challenges is with a sense of humor, and most importantly, we are committed to your success.  We will go the extra mile to make sure that you use the Predictive Index in a way that feels genuine and consistent with your company’s culture and values. We recognize there is no one-size-fits-all solution; our focus is to tailor our approach to fit your needs and desired outcomes.  We offer a wide range of services and programming designed to address those needs and provide immediate, actionable solutions.  Our consultants and client support team work diligently to ensure a great experience and even better results for your people and your business.

Steven Cundall



Drawing on years of experience running his own telecommunications company, Steve founded LeadShift to empower leaders to build close-knit, high-performing teams. He’s an experienced entrepreneur who loves watching organizations grow, making a real impact on client success, and building a collaborative culture where talented people thrive and support each other.

“Over 50% of people leave their jobs because of their relationship with their boss. 95% of bosses think they left for other reasons.”

Pam Cundall

Business Manager


Pam co-founded LeadShift with her husband, Steve Cundall. She’s a versatile leader with experience in office support, customer service, and finance. Outside of work, she’s enhancing her own leadership skills as co-chair for Women United, an organization dedicated to uplifting communities by providing opportunities for all.

“My favorite part about my job is watching the development of the various roles that have emerged within the company since its inception as a two-person operation.”

Laura Caton

Partner, Senior Consultant


Laura coaches leaders on how to bring more of who they are to what they do. She’s passionate about providing high-touch, engaging consulting work to each of her clients and helping organizations make the most of their biggest competitive advantage–their people. When she’s not coaching leaders, you can find Laura on the tennis courts, fishing, boating, or hanging at the gym.

“To be in this role you need to be a unicorn: part sales person, part account manager, part coach, part therapist, part business consultant, part trainer, and part crazy.”

Joe Cundall

Partner, Senior Consultant


Joe enables his clients to make better hiring decisions, develop stronger leaders, build more resilient teams, and accelerate sales performance. He spent the earlier stages of his career in education and consultative sales roles, building a strong foundation for his current position. More than anything, he loves participating in his clients’ success.

“95% of people think they are ‘self-aware.’  Only 15% truly are, which is wild!”

Josh Wells

Senior Consultant


Josh brings cutting edge people-data and proven consulting techniques to help leadership teams align their organization’s talent with their business goals. He studied behavioral science in school, then embarked on an eclectic journey of roles in management and sales before finding the perfect marriage of the two at LeadShift. He enjoys having real conversations that move the needle for his clients.

“Not finance. Not strategy. Not technology. It is teamwork that remains the ultimate competitive advantage, both because it is so powerful and so rare.” – Patrick Lencioni

Celia Chase

Senior Consultant, Leadership Coach


With years of experience as an executive leader in multiple Fortune 500 companies and as a consultant to clients from the start-up to enterprise level, Celia has a demonstrated track record of building high-performing teams. She has been recognized with multiple awards in Excellence in Marketing and Leadership of Concord, and she is currently the Secretary of the Board for the Friends Program in New Hampshire. Outside of work, she embraces good times with good people – especially outdoor activities like hiking, cycling, and boating. 

“Manchester, Inc. surveyed 100 executives, most of which were from Fortune 100 companies. The research showed that a company’s investment in Executive Coaching realized an average ROI of almost six times the cost of the coaching.”

Sydney Labadie

Leadership Coach


Sydney brings 15+ years of executive coaching and cross-sector consulting to LeadShift, after serving as Director of Learning & Development with a fast-growing company ranked in Inc. Magazine’s Best Place to Work as well as holding numerous roles within Fortune 500 companies. A native of the Pacific Northwest, Sydney is passionate about leveraging research-based strategies to help leaders evolve and thrive.

“I absolutely believe that people, unless coached, never reach their maximum potential.”

– Bob Nardelli

Amy Maglione

Project Manager


From workshop coordination to facilitation and training development, Amy has excelled in several Leadership and Development positions. She’s constantly improving our processes and workflows and reimagining new ways of doing things. She’s also a huge fan of new recipes, old movies, running, and spending time with her husband and two children.

“I was a Cundall before I was a Maglione – it’s a true family business!”

Kailyn Graham

Account Manager


Kailyn builds strong and lasting relationships with our clients by creating top-notch experiences – a skill that she’s utilized throughout her career. She’s passionate about driving client success by helping people get the maximum value out of our products and services. She’s an avid snowboarder who hails from Canada.

“No two clients are the same, and success for one is not success for the other.”

Brian Burlas

Account Manager


Brian is an experienced account & relationship manager. He spent his early years working in education, coaching & consultative sales roles. He enjoys learning about a client’s business and becoming a partner in their success. Driven by a positive client experience, he takes pride in providing top of the line customer service. Outside of work Brian enjoys running and spending time with his wife & two dogs.

“The difference between ordinary and extraordinary is that little extra.” -Jimmy Johnson

Rosemary Manu

Business Support Coordinator


Rosemary thrives on creating efficient and structured systems that impact organizational success. She is committed to delivering high-quality work that drives positive change and contributes to the development of sustainable programs. With her expertise in coordinating leadership workshops, Rosemary recognizes the value of programs that help individuals develop into better leaders.

The fight is won or lost far away from witnesses — behind the lines, in the gym, and out there on the road, long before I dance under those lights. – Muhammad Ali

Brian Eddy

Business Development


Brian is a dedicated Business Development Representative at LeadShift, where he specializes in driving growth through strategic outreach and networking. With an energetic and proactive communication style, Brian consistently delivers results. His strong problem-solving skills, project management abilities, and unwavering determination make him a valuable asset to innovative organizations. As a graduate of Indiana State University and a former baseball player, Brian embodies teamwork and the drive to succeed. Join him and the LeadShift team in propelling your business to new heights.

“You can strike out 7/10 times and still go to the hall of fame”

Ready to get started?

We help companies understand how to manage and coach employees to unlock their full potential. Connect with a LeadShift Consultant to learn how you can reach your business objectives through a deeper understanding of your people!