Our Team

Drawing on years of experience running his own telecommunications company, Steve founded LeadShift to empower leaders to build close-knit, high-performing teams. He’s an experienced entrepreneur who loves watching organizations grow, making a real impact on client success, and building a collaborative culture where talented people thrive and support each other.

“Over 50% of people leave their jobs because of their relationship with their boss. 95% of bosses think they left for other reasons.”

Pam co-founded LeadShift with her husband, Steve Cundall. She’s a versatile leader with experience in office support, customer service, and finance. Outside of work, she’s enhancing her own leadership skills as co-chair for Women United, an organization dedicated to uplifting communities by providing opportunities for all.

“My favorite part about my job is watching the development of the various roles that have emerged within the company since its inception as a two-person operation.”

Joe enables his clients to make better hiring decisions, develop stronger leaders, build more resilient teams, and accelerate sales performance. He spent the earlier stages of his career in education and consultative sales roles, building a strong foundation for his current position. More than anything, he loves participating in his clients’ success.

“95% of people think they are ‘self-aware.’  Only 15% truly are, which is wild!”

Kailyn builds strong and lasting relationships with our clients by creating top-notch experiences – a skill that she’s utilized throughout her career. She’s passionate about driving client success by helping people get the maximum value out of our products and services. She’s an avid snowboarder who hails from Canada.

“No two clients are the same, and success for one is not success for the other.”

Josh brings cutting edge people-data and proven consulting techniques to help leadership teams align their organization’s talent with their business goals. He studied behavioral science in school, then embarked on an eclectic journey of roles in management and sales before finding the perfect marriage of the two at LeadShift. He enjoys having real conversations that move the needle for his clients.

“Not finance. Not strategy. Not technology. It is teamwork that remains the ultimate competitive advantage, both because it is so powerful and so rare.” – Patrick Lencioni

With years of experience as an executive leader in multiple Fortune 500 companies and as a consultant to clients from the start-up to enterprise level, Celia has a demonstrated track record of building high-performing teams. She has been recognized with multiple awards in Excellence in Marketing and Leadership of Concord, and she is currently the Secretary of the Board for the Friends Program in New Hampshire. Outside of work, she embraces good times with good people – especially outdoor activities like hiking, cycling, and boating. 

“Manchester, Inc. surveyed 100 executives, most of which were from Fortune 100 companies. The research showed that a company’s investment in Executive Coaching realized an average ROI of almost six times the cost of the coaching.”

Brian is an experienced account & relationship manager. He spent his early years working in education, coaching & consultative sales roles. He enjoys learning about a client’s business and becoming a partner in their success. Driven by a positive client experience, he takes pride in providing top of the line customer service. Outside of work Brian enjoys running and spending time with his wife & two dogs.

“The difference between ordinary and extraordinary is that little extra.” -Jimmy Johnson

Rosemary thrives on creating efficient and structured systems that impact organizational success. She is committed to delivering high-quality work that drives positive change and contributes to the development of sustainable programs. With her expertise in coordinating leadership workshops, Rosemary recognizes the value of programs that help individuals develop into better leaders.

The fight is won or lost far away from witnesses — behind the lines, in the gym, and out there on the road, long before I dance under those lights. – Muhammad Ali

Sydney brings 15+ years of executive coaching and cross-sector consulting to LeadShift, after serving as Director of Learning & Development with a fast-growing company ranked in Inc. Magazine’s Best Place to Work as well as holding numerous roles within Fortune 500 companies. A native of the Pacific Northwest, Sydney is passionate about leveraging research-based strategies to help leaders evolve and thrive.

“I absolutely believe that people, unless coached, never reach their maximum potential.”

– Bob Nardelli

Melissa is a leadership and culture strategist with a passion for building workplaces where people thrive. With a background in organizational leadership and years of experience in training facilitation, strategic planning, and team development, Melissa helps leaders and companies bridge the gap between people strategy and business results. Through her work, Melissa brings clarity, compassion, and actionable tools to organizations ready to evolve.

“We can’t keep asking people to be resilient without first redesigning the systems they work in.”

As a former partner of LeadShift, I spent 16 years assisting leaders in optimizing their hiring strategies, fostering stronger connections with their teams, and promoting professional growth through coaching and management. A standout moment in my career has been training over 1,000 leaders, helping them hone their skills and achieve better outcomes.

Beyond this professional achievement, I’ve developed enduring relationships with my clients, transitioning from advisor to confidant, and ultimately, friend. My expertise spans Talent Acquisition, Leadership Development, Relationship Building, Team Cohesion, and Performance Coaching, particularly in the Financial Services, Consumer Goods, and Manufacturing industries.My approach to leadership is strategic, emphasizing the positioning of each team member for success, leading with empathy and accountability, ensuring thorough onboarding, creating a supportive atmosphere, and treating everyone with respect and humility.My personal interests include volunteering for Cape Kid Meals, hiking, spending time on the beach and boat, fishing, and tennis.